Check-out time during holiday and Chinese New Year is until 11:00am.

Guest under the 18 years old cannot stay alone. Hotel may refuse to guest to check-in, and the deposit will not be refunded. Please confirm that at least one of the stay guest needs to be over 18 years old before check-in.

The hotel will pre-authorize the full room rate on the credit card after booking.

Please note that rooms with lake views and high floors are available upon request but subject to availability and additional cost. For the following special request request, please contact the hotel for further assistance. You may refer to the booking confirmation for the contact information.

Please be aware that the swimming pool will undergo routine maintenance and closed from Dec 1st, 2023 until Feb 29th, 2024. We apologize for any inconvenience this may cause and thank you for your understanding.

In order to create a new parent-child facility, Ocean Plaza (rock climbing site) will be closed from April 10, 2024 until May 31, 2024. We apologize for the inconvenience caused.

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

18歳未満のゲストは、親または正式な保護者の同伴がある場合のみチェックインできます。

営業許可番号：1110743407